Terms & Conditions

Welcome to FreeSerifSoftware.com, which is owned and operated by Serif (Europe) Ltd ("Serif"). Please read these terms and conditions carefully as you agree to be bound by them, whilst using the FreeSerifSoftware.com Website.

Trademarks

This website is owned and operated by Serif (Europe), Ltd. (“we”, “our” or “us”). Registered Offices: The Software Centre, 12 Wilford Industrial Estate, Nottingham, NG11 7EP, UK, telephone +44 (0)115 914-2000. Registered in England number 2117968.

"FreeSerifSoftware", "Serif" and "Software with Imagination" are registered trademarks of Serif (Europe Ltd). All other trademarks are the property of their respective owners and are acknowledged.

Your Account

If you create an account on FreeSerifSoftware.com, you are responsible for all activities that occur under your account or password. You should maintain the confidentiality and security of your password. If you think it has been used in an unauthorised manner, you should report it immediately.

Serif reserves the right to close accounts, remove or edit content, or cancel orders as appropriate. If we cancel an order, no charge to yourself will be incurred by you.

Privacy

Please review our privacy policy as it governs the privacy practices undertaken by FreeSerifSoftware and Serif.

Website Availability

We will be doing our utmost to maintain the availability of the site at all times or limit the duration of any downtime. However, due to the nature of the internet we can not guarantee the availability of the site at all times. Maintenance and repairs will be undertaken to improve the site which may disrupt our service from time to time.

Product Ordering

We have a competitive pricing policy where we monitor our competitors and deliver you very competitive prices.

All prices shown on the site include the applicable VAT rate.

All products are available at the time of purchase unless you are pre-ordering when the product will be made available as soon as possible after the time of purchase.

Returns

We understand that circumstances change and occasionally goods bought may no longer be required:

If you wish to return any goods for a credit note or to receive a refund, please call us on (0800) 3762425 in the UK, or internationally on (+44) 115 914 5454.

Your right to notify us of your intention to return unwanted products is limited to 7 working days, starting from from the the day after delivery, unless a longer period is specified on your order confirmation, product packaging or delivery note. Where possible, products should be returned to Serif in unused condition, with their original packaging. No returns can be accepted after this time or without an RMA number.

Serif cannot accept responsibility for goods lost in transit after being sent back to us. The return of goods is the responsibility of the sender and we recommend sending them back by registered or recorded delivery.

Free to download products

When you download a free product from FreeSerifSoftware.com product, we do not charge for downloading the product and it is yours to use for life. All we require is that you complete the registration process in full. When you register, you need to ensure your details are accurate as we will send your registration key to the email address you provide. You will need to enter this registration key in order to use your free software.

The information that you supply during registration will be used to provide you with the Serif monthly Newsletter, product support emails and other carefully targeted email offers. Each email will provide you with the ability to unsubscribe or optimize your email subscription at any time.

FreeSerifSoftware.com 'Value Store' Electronic Software Downloads

Electronic Software Download (ESD) products purchased from FreeSerifSoftware's Value Store are provided under the terms of the license agreement applicable to the product. Serif is committed to the prevention of software piracy and in addition to the standard terms applicable to purchases of physical products, the following terms also apply:

All ESD Products remain available to download from your FreeSerifSoftware.com account for 14 days from the date of purchase.

During the 14 days following purchase, you may download any ESD products you have purchased a maximum of 3 (three) times.

If you wish to download your products after the 14 day period has expired, or more than 3 times, the purchase of Serif's Download Protection Service (see below) is required.

Should you wish to return any ESD products for a refund, the Returns procedure above should be followed. Please note: once you have been refunded for an ESD product, it must be permanently removed from your PC and cannot be downloaded again.

Download Protection Service

FreeSerifSoftware's Download Protection Service (DPS) is designed to protect your investment in Electronic Software Download (ESD) products by allowing you to download any products you have purchased after the initial 14 day period has expired, or your number of available downloads per product limit has been reached.

Download Protection Service is automatically added to your order, so you are protected should the worst happen and your PC be stolen, be damaged by viruses, or anything else occur that could require you to reinstall software for which you don't have a backup.

Download Protection Service will allow you to download any ESD products you have purchased up to a maximum of 6 additional times for up to 2 years after the date of purchase.

Please note, DPS does not in any way alter the terms of the license agreement for the product you have purchased, it does not allow you to install your ESD products on additional computers, or distribute your ESD products to any other parties. Any evidence suggesting that your DPS is being used to facilitate piracy or unauthorised distribution of the products you have purchased will result in the cancellation of your entitlement to continue to download products you have purchased. The fee paid for DPS is refundable only if all products purchased concurrently with DPS are returned within the time period specified by the returns procedure above.

DPS will only be added to your order concurrently with the purchase of an ESD product from FreeSerifSoftware as part of a single transaction; it cannot be purchased at a later time, or without the simultaneous purchase of a FreeSerifSoftware ESD product.